Privacy Policy

---

This privacy policy will explain how Excelsior UK Consulting Ltd (“we”, “our” or “us”) uses the personal data we collect from you when you use our website.

We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 6 November 2020.

1. Personal data

We collect personal data from users only when they voluntarily submit such information to us, and users may visit our website on an anonymous basis. 

The personal data we may collect include: name; email address; phone number; information related to school searches (eg the user’s child’s current age and academic information); and information related to home searches (eg budget and area search criteria). 

These personal data may be collected in a number of ways, including when the user: submits our online enquiry form; completes an online registration form; contacts us directly via email, WhatsApp, Facebook messenger or through our Facebook Page. 

We collect your data so that we can contact you via email/WhatsApp about services we think you might be interested, including initial consultations.

We would only share your data with our partner companies (so that they may offer you their products and services) if you give us consent to do so.

2. Non-personal identification data

We may also collect non-personal identification data of users when they visit our website. These non-personal identification data may include: technical information about the user’s means of connecting to our website (eg the internet service providers or the operating system); and the browser name.

3. Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. We use these cookies so that we recognise you on our website and remember your previously selected preferences. You can set your browser not to accept cookies. For further information, visit https://www.allaboutcookies.org/ 

4. Privacy policies of other websites 

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

5. Your data protection rights

We collect, store and use personal data strictly in accordance with the GDPR regulations. We will keep users’ personal data for three years after the latter of: (a) the user’s first submission of personal data to us; and (b) our completion of any engaged services. Once this time period has expired, we will delete the user’s personal data.

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – you have the right to request us for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – you have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.
• The right to erasure – you have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – you have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – you have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – you have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. 

6. How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise any of these rights, please contact us via:

Email: miriam@excelsior-uk.com

Phone: +44 (0)7723 059 897

Post: Excelsior UK Consulting Ltd, 23 Queens Parade, Hanger Lane, London W5 3HU, UK

7. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Helpline: 0303 123 1113

Website: https://ico.org.uk/make-a-complaint/